FREQUENTLY ASKED QUESTIONS (FAQ)

Browse our common questions and find the answers you need.
Contact us for further inquiries or assistance. We're here to help!

 

Why Sephyra?
Sephyra represents more than just a jewelry brand. We are driven by the belief that jewelry can be both beautiful and sustainable. That's why we use high-quality 316L stainless steel and environmentally friendly plating techniques. Our jewelry is designed to be hypoallergenic, durable, and a gold-free alternative. But what truly sets us apart is our passionate team and commitment to our customers. We form a true family, working with excellence and bringing beauty and elegance to the lives of everyone who wears our creations.
 
How to create an account?
To create an account, simply visit our website at https://www.sephyra.com/account/register. As a new customer, you can sign up and enjoy various benefits, such as accessing your order history and saving your shipping address for future convenience. Registering with us is quick and easy, allowing you to fully engage with our platform and streamline your shopping experience.

 

How to log in to my account?
If you already have an account, simply visit our website at https://www.sephyra.com/account/login. Enter your email address and password to log in to your account. Once logged in, you'll have access to exclusive member benefits, such as the ability to enter promotional codes and enjoy personalized shopping experiences. Logging in is a breeze and allows you to make the most of your Sephyra membership.

I forgot my password! How do I do?
If you've forgotten your password, simply go to the "My Account" section and click on "Forgot Password?". Enter your email address, and we'll send you a new password via email. Rest assured that we prioritize the security of your account and will help you regain access quickly and securely.
 
Which countries are eligible for product delivery?
We offer worldwide delivery, whether you are in Canada, the United States, Europe, or any other country on different continents. However, please note that delivery availability may depend on the delivery policies in place in the country where you are located, as well as the possibility of online payment.
When can I expect to receive my order?
We aim to ship all orders within 4 to 8 business days for Canada and the United States, and within 5 to 9 business days for all other countries worldwide, from our distribution center. Please refer to the "Shipping" section on our website for more details and region-specific information. Our commitment is to deliver your order as promptly as possible.

 

What payment methods do you accept?
We accept the following payment methods:
Visa
MasterCard
American Express
Discover
PayPal
Shop Pay
You can choose the payment option that is most convenient for you during the checkout process. 

 

Are transactions on the Sephyra website secure?
Yes, at Sephyra we take transaction security very seriously. We have implemented robust security measures to protect our customers' payment information, such as a standard security protocol to encrypt all transactions and secure storage of sensitive information. We never share your personal information with third parties and only use it to process your order and inform you of our offers and promotions. If you encounter any issues with a transaction, please contact us immediately at contact@sephyra.com and we will do our best to resolve the issue quickly and efficiently.

 

How can I contact your customer service?

You can reach out to our customer service team by emailing us at contact@sephyra.com or using the contact form available on our website. We strive to respond to all inquiries within 24 to 48 hours.